Hidden Hortus currently delivers to UK mainland addresses only.
When we dispatch
We dispatch orders on Monday, Tuesday and Wednesday. This helps us reduce the chance of live plants being held in a courier network over a weekend.
We aim to prepare and dispatch eligible orders within three working days, provided that this falls on one of our normal dispatch days. Orders placed later in the week may therefore be dispatched the following Monday.
During busy periods, adverse weather or other exceptional circumstances, dispatch may take a little longer. If there is a significant delay, we will do our best to contact you using the details provided with your order.
Seasonal plant deliveries
To protect plant health, we ship live plants only during our normal growing-season delivery window, currently expected to be from the start of April to the end of September.
We may temporarily delay or pause plant dispatches outside this period, or during unsuitable weather, including extreme heat, frost or severe weather warnings. If this affects your order, we will contact you with the available options.
Delivery service and cost
Orders are expected to be sent using Royal Mail or another appropriate delivery service.
Delivery cost: £5 for orders under £25. Free for orders over £25.
Estimated delivery timeframe after dispatch: 24-48 hours
The delivery options and charges shown at checkout are the prices that apply to your order.
Delivery addresses
Please check that your delivery address is complete and accurate before placing your order. We cannot accept responsibility for delays or losses caused by incorrect or incomplete address details provided at checkout.
At present, we do not ship to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, or other non-mainland UK locations.
Delivery issues
If your order has not arrived within the expected timeframe, please contact us using our contact form with your order number. If an order arrives damaged or in poor condition, please see our Returns & Refunds Policy and contact us within 24 hours of delivery.
